Shipping Issue and Damage
D3 Portable Displays is not held responsible for errors made by it's shipping carriers, including but not limited to: FedEx, UPS, Freight companies, etc...The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of receipt as carriers will not settle damage claims after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container or product. Carriers reserve the right to inspect damages prior to settling a claim. Upon authorization to return the damaged product, all returns must be made to D3 Portable Displays within 2 weeks of delivery.
